Terms of Business
1. COMPANY INFORMATION
Timali Ltd t/a Aurora Capital is an independent commercial financial broker. Company registered number: 08401705
Email address: [email protected] Telephone number: 01371 870815
2. PURPOSE OF THIS DOCUMENT
This document sets out the terms on which we agree to act as a Broker for you, our client, and contains details of our regulatory and legal responsibilities. It also contains details of our commitments to you and your commitments to us. We advise you to contact us on the details in section 1 above if there is anything in these Terms of Business which you do not understand or agree to. By doing business with us you agree to do so on the terms of this document, unless mutually agreed otherwise.
3. REGULATIONS
3.1 Data Protection
Aurora Capital is fully compliant with GDPR and is registered with the Information Commissioners Office (ICO). The information that you provide to us will be treated as confidential. Our Data Protection Policy can be supplied upon request. Please call on 01371 870815.
3.2 Financial Conduct Authority (FCA)
Our FCA application reference number is 831395. At Aurora Capital we conduct business in line with the FCA regulations, operating in the market on a fair and honest basis whilst obtaining our clients the most effective deal.
4.OUR VALUES
When conducting business, we are committed to:
- Acting with due diligence and care
- Maintaining high standards of integrity
- Dealing openly and fairly with both our clients and the lenders we use
- Informing you if there are any significant changes to our regulatory status
- Providing you with support and unbiased recommendations, making every effort to answer questions in a timely, accurate and clear manner.
5. HOW WE CONDUCT OUR BUSINESS
We operate in the market as a Financial Broker, obtaining our clients funding from various lenders in the market. Aurora Capital is not a financial lender and we do not lend our own money. We do not have any exclusivity agreements with any particular lenders and we have access to the wider market, which allows us to source the most appropriate funding to suit our client’s needs. We will always act in our client’s best interest to secure funding. Aurora’s representatives will communicate directly with you and will submit applications to lenders on your behalf. Once a suitable loan has been sourced, we will provide you with all of the relevant information (such as interest rates, charges, repayments), discuss with you the terms and conditions, the associated risks and ensure that you understand your commitments before proceeding to contract. We will keep you informed through every step of the process and provide you with an explanation for credit decisions. We shall only request information from you that is essential for us to source and obtain the funding you require.
6. SERVICES PROVIDED
6.1 Free consultations will be provided to our clients, by telephone conversation.
6.2 You will be required to complete a short application form which captures the key information we require to progress with sourcing your loan. You may also be required to provide supporting documentation such as Bank Statements, Financial Accounts, I.D., VAT returns, Contracts/agreements, but not limited to. Once we have sourced the most appropriate funding options for you, we will advise you of this and we will provide you with the offers and contracts from the lenders. We typically like to obtain 2-3 different offers for you to decide from. We advise and explain which option we believe best suits your financial needs, but you are not obliged to take that option. We will go through the loan amount, interest/cost, fees, total expense, early repayment savings etc. Once you have decided on an offer we will then proceed to gather the legal contracts and any other stipulations and would focus on getting the loan completed for you for as early as you need it. You are under no obligation to accept the offer or proceed any further. If you decide not to continue then we shall not charge you a fee.
7. CREDIT CHECKS
7.1 Whilst we are in the process of sourcing you finance, either Aurora or the lenders may be required to complete a credit check against your Business and / or its owners. We will inform you if a credit check is required, including the type of credit check, and we shall seek your approval before proceeding to complete a credit check.
8. COMMISSIONS AND CHARGES
8.1 We make our money by commissions paid by the lenders with whom we have a professional broker agreement and do business with. These commissions will vary depending on each lender but will have no impact on our advice given.
9. CLIENT COMMITMENTS
9.1 As the client you shall provide honest information to Aurora. This includes all supporting documentation such as financial statements, existing loan agreements, VAT returns, bank statements, but not limited to. You shall not withhold any information and you shall notify us immediately if your situation changes whilst we are sourcing the loan or whilst a client of ours.
10. COMPLAINTS
10.1 At Aurora we take complaints seriously as we strive to provide a high class and consistent professional service to our clients. If you have a complaint, then you should document the full details and email a copy to [email protected] or alternatively call us on 01371 870815
10.2 For our full comprehensive complaints policy please see the link on our website at the bottom of the page noted ‘Complaints Policy’.
10.3 We will handle any complaints fairly and we will provide support from a suitable senior member of the business. We will endeavour to resolve your concern within 2 working days by way of a Final Decision Letter but if we are unable to meet this deadline for whatever reason then we will inform you of the delay and have a response within 8 weeks at latest. If we haven’t responded within 8 weeks or you are not happy with our response you can ask the Financial Ombudsman Service for an independent review. This must be completed within 6 months. Contact Details for the Financial Ombudsman Service Financial Ombudsman Service Exchange Tower London E14 9SR Email: [email protected]
11. VARIATION OF TERMS
11.1 We reserve the right to vary these Terms of Business from time to time, to align with our business strategy.
12. APPLICABLE LAW
12.1 These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.
12.2 Subject to the provisions of Clause 24 of the Agreement, any dispute, controversy, proceedings or claim between the Parties relating to the Agreement or these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.
